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Support and License Revenue Key Drivers in Oracle/PeopleSoft Deal
By Bill Rose, Founder and Executive Director
Christmas came early for Oracle’s Founder and CEO Larry Ellison as he finally got the company he’s chased for some time – PeopleSoft Inc. Though Ellison had to raise his offer to $10.3 billion ($26.50/share), the acquisition positions Oracle Corp. as one of the world’s largest applications providers.
In the end, PeopleSoft's support and maintenance revenue, and its recurring license revenue, were the keys to extracting value for PeopleSoft shareholders to the tune of $1.1 billion.
> full article |
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Registration Now Open for the SSPA Best Practices Conference & Expo @ San Diego, March 20-23, 2005
Be one of the first 100 to register and receive a NETGEAR Wireless Travel Router.
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Support and Maintenance Margin Pressure Puts Shareholder EPS at Risk
Over the last few years, while license revenue for enterprise software has slowed, the contribution made by support and maintenance and its share of revenues has dramatically increased. At an operating margin level, support and maintenance is often more profitable than new products or licenses. The result is, for many companies, support and maintenance accounts for a disproportionate share of earnings per share (EPS).
> more info
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Increase annual revenue by up to 20%
Join Bill Rose, SSPA Founder and Executive Director, and Eric Jensen and Barry Dacus of Citrix Online as they discuss best practices for remote technical support. The discussion is designed to help support organizations improve both quality and productivity.
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How To Handle Customer Complaints › full article
 Future Support Structures to Meet Changing Customer Needs (members only) › full article
Measuring & Acting on Customer Loyalty: A Best Practices Model (members only) › full article |
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Free English Tech Support for QuarkXPress Customers
To reinforce its commitment to customers and provide those customers with the best user experience, Quark announced free technical support for its English-speaking customers beginning December 1, 2004.
Unipress Partners with Contactual
UniPress Software and Contactual DBA have partnered to address the growing need for on-demand, web-based customer service technology solutions.
> more news |
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Industry Insight from SoftwareCEO
R&D management is not for wimps: Stata Labs targets code quality, delivery, and staff retention
› full article
eSupport Tip from Citrix Online
Create a More Positive Workplace
› full article
Focus CRM
from CRM Magazine
How to...manage customer expectations
› full article
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Build A Smarter Company: Learn How in Elearning!
Discover how you can build a successful e-learning strategy. Is rapid e-learning possible? Is your management team up to snuff? Are you mobilizing your sales effort? Read more.
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Recently Achieved SSPA Certification
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Chris Leavitt, CSP
Sergio Morales Correa, CSP
Dana Dougherty, CSP
Jennifer de Swardt, CSP
Wayne Broussard, CSP
Mary Sackett, CSP
Sue van Gelder, CSP
Debora Bartlett, CSP
June Just, CSP
Steve Overton, CSP
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Kelly Liberatore, CSP
Amy Hird, CSP
Brian Wermeyer, CSP
Nenad Milojkovic, CSP
Jason Robertson, CSP
Sue Montague, CSP
Alena Mernicky, CSP
Randall Carmichael, CSP
Edgard Zokou, CSP
Brent Ogle, CSP
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Unipress Software
Webinar 12/16 – 2pm EST
Looking for a way to quickly streamline your support center with 100% web-based, ITIL-compliant support automation and give your customers easy-to-use, self-help online 24/7? Attend our webinar on December 16th at 2pm EST to learn how affordable, fast-to-implement, and comprehensive service desk solutions, including optional outsourced service desk hosting, can transform your operation.
Attend UniPress' Webinar "Empower Your Customers with Self-service"
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Register as a Member of the SSPA Community and access our vast Support
Information archives.
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Community Members
Areva T&D
Callidus Software
NCR South Carolina
Quest Software
SAS
Teradyne ATD
›
Join SSPA |
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