Revolutionizing the Customer Support Model
By Becky Deyo, Vice President, Global Support- Network Appliance, Livia Wilson, President & Co-Founder- OutSights, Inc., and Anthony Lye, President/CEO- ePeople, Inc.

Network Appliance renews customer relationships through their ISN deployment to deliver a SupportEdge to their customers. Relationship-driven support practices enable increased enterprise-level customer benefits and optimized expertise utilization.

Join Becky Deyo, VP of Global Support for Network Appliance, as she shares details of the support transformation process she leads. Network Appliance recognized the need for a transformation and developed a strategy for expanding its capability to deliver globally consistent, enterprise support services to customers with mission-critical environments.