Network Triage on the Frontline - Free Whitepaper from Apparent Networks

No call strikes more fear into the heart of the IT support professional than the infamous “It’s slow.” Whether you’re a vendor supporting customers or part of an enterprise’s application support team, if the whole system doesn’t work end to end, your customers and users will let you know.

According to an August 2003 Network Computing study, “Even with network monitoring tools in place, a staggering 72.6% first learn about performance problems from end-user calls to the help desk, and another 82.3% said employee complaints usually are the first they hear of slowdowns on their networks.”

Obviously, the benefits of improving this situation are enormous, including:
• Decreased cost of support staff and travel,
• Improved customer satisfaction and end user productivity,
• Improved employee retention, and
• Enhanced revenue and support margins.

Introducing AppareNet - when it's your problem, but not your fault.
This innovative technology enables you to do something you've never been able to do before: Instantly pinpoint problems anywhere on your customer's network and figure out why your application isn't working properly. It's that simple and easy.

AppareNet is the industry's only network intelligence support software with the unique ability to provide complete visibility into any network. It quickly detects bottlenecks that are at the root of a degraded end-user experience. Architected to allow support professionals to diagnose networks beyond their firewall, AppareNet provides clear, actionable information to resolve performance issues.

Want us to troubleshoot your network? Register now for a free network test.

Download the whitepaper “Network Triage on the Frontline”