Features.............................................................................................

J.D. Power to Bestow IT Service and support certifications starting this fall – get some insight as to whether the cool software you want to buy has a hot IT help desk standing behind it. Full article

2005 Industry Benchmark Questionnaire Deadline Extended– In order to enable the largest number of members to participate in the new program the SSPA has extended the deadline for questionnaire completion to Friday April 22nd. Full article

Knowledge Management Best Practices – Take-aways from the Knowledge Management Best Practices Sharing Session at the San Diego Conference. By Francoise Tourniaire Full article


News.............................................................................................

Dell Services Top $1 Billion In Fourth Quarter – Dell's effort to strengthen its market position as a provider of enterprise-class information technology has been bolstered by its growing services efforts. Full article

Dell to open new India call center - Dell plans to open a third customer contact center in India later this month. Full article