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Keep current with the SSPA Program Update: This is a newly-initiated monthly email communication designed to provide you with an overview of the latest programs and calls to action at the SSPA. If you haven't had a chance to review the update, check out January's issue by clicking here. We are continually looking to optimize value and participation in our programs. If you have feedback or suggestions, email the SSPA.

 

Make Every Customer Interaction a Great One! Want to get control over multi-channel requests and improve customer interactions? Empower your customer support center with UniPress Software's easy-to-use FootPrints for eService - 100% web-based service desk automation that's affordable, comprehensive, & customizable without programming. Quickly implement centralized, multichannel request tracking, deliver self-service online, track SLAs, manage two-way email, manage knowledge, automate customer surveys, and integrate your service desk with your sales automation & telephony solutions. Attend our webinar on 1/11/05 at 2pm ET

 

Protect your service revenues with the Virtual Support Engineer™ With service and support revenues contributing significantly to your bottom line but increasingly coming under attack by customers, every organization must consider a line of defense. The Virtual Support Engineer™, a unique new approach, enables organizations to defend support and maintenance revenues while providing higher levels of service and lowering costs.