Features.............................................................................................

Looking Beyond Knowledge Management - organizations must look beyond traditional KM to fully leverage emerging support models – and allow the greatest number of users to benefit from self-service models. Full article

Workforce Management for High-Complexity Support – Can the same techniques used in high-volume, low-complexity support operations work in the high-complexity support world? Full article


News.............................................................................................

Do Services Need a Brand? - Linking your service with the J.D. Power and Associates brand can differentiate you from your competition and increase your service sales. Full article

The Big Reveal: Announcing the New SSPA Web Site - We’re pleased and excited to introduce the new SSPA website Full article

Taking the Pulse of Your Support Center - The 2005 SSPA Benchmark study is
jam-packed full of good solid data and available to you online 24/7 Full article