Features.............................................................................................

The All New SSPA 2005 Industry Benchmark Study – Learn about the new content, including business & financial metrics and how you can get access to the 24x7 database. Full article

Running Support as a Business (Part II) – Spend time tuning your support renewal process to maximize profits – a practical perspective. By Francoise Tourniaire. Full article

Training Can Save Your Company Money! – A comprehensive training program can save your company money through cost avoidance. By Susan Evilsizer. Full article

Which Projects Make the Most Sense to Offshore? – A discussion of recent offshoring instances and the lessons learned. By M. M. “Sath” Sathyanarayan
Full article

Taking Customer Support to the Next Level – The best way to improve a product is to establish a process for getting customer feedback into the development process. By Dave Brown. Full article

SSPA Webcast - How – and Why - to Upgrade Your Current Remote Support Solution. Would you like a more effective way to provide remote support?
Join us March 10, 2005, 10:00 PST/1:00 EST to find out how. Register Today