infrastructure, rather than across the entire business environment, which often includes third party support, data centers, or partners”. They continued, “It is very expensive for service technicians and engineers to diagnose complex network issues and develop solutions to problems. When service level agreements stipulate short time frames for the restoration of service, a system that can automatically check connections, data availability and system status can mean the difference between fulfillment of contracted obligations or incurring a service penalty.”
Gil Levonai, Vice President Marketing and Strategy, NextNine said, “We are excited and honored to be recognized by Gartner in this prestigious report on cool vendors in CRM. We believe this report reaffirms NextNine’s vision for the future of technical support, strengthens our leadership role in making this vision a reality. We remain committed to delivering solutions that enable our customers to provide the best customer support in their fields, ensuring maximum customer satisfaction and improved service revenues and efficiency.”
NextNine maximizes the availability and performance of mission-critical business systems by enabling enterprises to take a proactive approach to service. By utilizing proactive monitoring and self-healing, enterprises can prevent issues from becoming problems, ensuring the continuity of revenue in-flow. Furthermore, NextNine’s distributed software solution provides secure remote access and remote diagnostics capabilities regardless of customer site location, facilitating quick problem resolution. Using NextNine Service Automation, technology vendors worldwide have successfully achieved significant cost savings while increasing customer satisfaction.
About Gartner's Cool Vendors Selection Process
Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.
Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.
About NextNine
NextNine, founded in 1998, is the leading global technology provider of automated, remote service and support solutions for mission-critical business systems. The company’s distributed software platform provides remote automation of service and support processes, with key functionality including proactive monitoring, preventive maintenance, installed-base inventory tracking, software distribution, system audits and best-practices analysis. The NextNine Service Automation suite has been deployed by global leaders such as Motorola Broadband (NYSE:MOT), Comverse (NASDAQ: CMVT), LogicaCMG (LSE: LOG; Euronext: LOG) and airwide solutions. For more information, visit us at www.nextnine.com.
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