Features.............................................................................................

Support Offerings that Sell - A step-by-step approach for practical managers -
7 principles of support marketing that will help you design, price, market, and sell support. Full article

India's call centers battle burnout – Feel overworked and stressed out? Angry at your employer, perhaps? If so, you fit the profile. Full article

An Overview of Challenges: Technical Support Outsourcing – The real and perceived cost-savings from the outsourcing of product and IT development to low cost centers in India have prompted organizations to outsource various core and non-core activities that provide short-term, cost-saving benefits. Full article


News.............................................................................................
SSPA Conference - New Orleans, October 9-12, 2005
Call for Speakers - for further information please contact Diane Brundage
STAR Awards for Service Excellence: Call for Nominations - for further information contact Ron Johnson

NextNine Named "Cool Vendor" by Leading Analyst Firm –NextNine has been included in the list of "Cool Vendors" in the “Cool Vendors in Customer Relationship Management 2005” report published by Gartner, Inc. Full article

Microsoft Streamlines the Call Center - A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers. Full article