News..................................................................................................

Leading Technology Companies Form Technology Professional Services Association By McQuerter Public Relations —“This organization is driven to provide clear thinking, deep understanding, and accelerated innovation in the ‘real world’ of technology professional services,” said Thomas Lah. Full article

Wharton School Partners with the SSPA By Kirt Wilson, Director of Career Education & Certification, SSPA – Wharton and the SSPA will lead strategic thought through research, executive forums/discussions and publishing, creating top-caliber education and certification programs that help member company executives and managers put this thought leadership to practical use. Full article

Playing Offense: How to Protect Services Pricing and Margins – the Results and Recommendations of the SSPA ROI Committee are in By SSPA Staff – The Committee studied the very real and serious threat to services revenue, margins, and company EPS that is posed by customers who are aggressively pursuing reduced pricing and other special concessions on maintenance and support fees. Full article

Features.............................................................................................

SSPA Conference in Las Vegas—Was it Worth it? By Shawn Santos, Senior Program Manager, SSPA – Key Insights from the Conference Floor “There is a lot of schmoozing, but the value of the schmooze should not be underestimated” Anonymous conference attendee, Las Vegas 2005 Full article

The Return of the Next Big Thing By Allen Bonde, SVP, Strategy & Marketing, eVergance – From our research and studies looking at the state of multi-channel customer service, user preferences and vendor roadmaps, the future of support seems to be all about the “three C’s”: content, collaboration and customer insight. Full article

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