Announcing the second elite Wharton School/SSPA Technology Support Services Management (TSSM) Program to be held in Philadelphia the week
of June 19, 2006.

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After receiving rave reviews and incredible feedback from the inaugural Technology Support Services Management (TSSM) program alumnae, the Wharton School and the SSPA announces the week of June 19, 2006 as the date of the second offering of this elite management program. This time the TSSM program is going to be held at the Wharton School’s home campus at the University of Pennsylvania in Philadelphia.

Leading Faculty Cover Key Strategies and Concepts for Managing a Service and Support Business
Top flight Wharton School faculty impart a wealth of knowledge in five key learning areas tailored for managers of service and support operations:

  • Understanding the Customer
  • Finance
  • Operations
  • Leadership
  • Decision Making

The TSSM program provides real-world applications by utilizing industry specific case studies, and is set in a team environment that is highly conducive to networking, peer collaboration and learning retention.

Enroll Immediately to Guarantee Your Seat
To be a successful leader you must learn new strategies to stay ahead of rapidly evolving business conditions. The SSPA/Wharton TSSM program empowers both new and seasoned service and support managers with knowledge, strategies and critical thinking skills necessary to run a successful services business. Enroll immediately for the June 19th program as registration is capped to maintain an environment that is favorable to interaction. Visit our website to learn more about the benefits and content this phenomenal event offers or contact Shauna Fields (sfields@thesspa.com) or 858-673-3055 to reserve your seat.

What Did Attendees Think of the First Wharton School/SSPA Program?

“An eye-opening look in the managerial mirror. A series of practical experiences that will benefit both the new and the seasoned manager.” -Mathew O’Donoghue, Technical Services Manager – New Product Training, Cisco Systems

“The Wharton/SSPA TSSM Program provides the unique curriculum that service & support professionals need in a format that optimizes learning and retention. I highly recommend it.” -Brent Potts, Sr. Director Consumer Support and Service, HP

“Tremendous insights and a wealth of information applicable for a lifetime!” - May Wong, Program Manager Support Services, Oracle

“This program helped me see how a support organization can be/needs to be run as a business, therefore there is a need for support managers to think like business executives.” - Shailaja Satish, Customer Support Manager, Mercury Interactive

 

Contact Shauna Fields (sfields@thesspa.com) or 858-673-3055 to reserve your seat.

Comments? Suggestions? We would like to hear from you. Please email the editor at sspanews@thesspa.com.

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