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5 Contact Center Megatrends & How to Ride Them: The Customer Support Executive's Guide to Career Success in Turbulent Times. Contact centers and helpdesks are undergoing a sea change, hit by 5 megatrends. You can embrace and exploit them to gain visibility with senior management and boost your career. Download paper to learn how.
Your Complimentary Elearning! Edition Has Arrived!
>> The Best of Elearning! Award Winners
>> Blended Learning Strategies
>> "If I Only Knew" Roundtable of Practitioners
>> Case Study: Global E-language
>> Trendline: Training Investments; E-learning Growth; Competency Management
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Give customers the freedom to choose the service they want, how and when they want it, with KANA Web Self-Service. It's the industry's most complete self-service solution. KANA uses an intelligent knowledge base to deliver 24x7 worldwide access, and easy online escalation to email and chat. Customers are happier - and you reduce call volumes by 20%, with a corresponding reduction in cost. KANA is the world leader in multi-channel customer service, and Web self-service is one more reason why. If you love your customers, set them free - with KANA Web Self-Service.
What’s working? And what’s not? Do you know enough about your customers? How is your current CRM solution doing? Have you considered researching CRM and call center technologies? Do you need product information on CRM systems? If so, you may needCRM Marketplace’s expertise.
Attend our webinar on 2/16/05 at 2pm ET Want to get control over multi-channel requests and improve customer interactions? Empower your customer support center with UniPress Software's easy-to-use, FootPrints for eService - 100% web-based service desk automation that's affordable, comprehensive, & customizable without programming. Quickly implement centralized, multichannel request tracking, deliver self-service online, track SLAs, manage two-way email, manage knowledge, automate customer surveys, and integrate your service desk with your sales automation & telephony solutions. Make Every Customer Interaction a Great One!
