By SSPA Staff

The SSPA is inviting member companies to participate in the following programs that foster the advancement of the services and support industry.

• Call for Committee Members
• Call for Speakers at the SSPA Conference in San Diego
• Join the SSPA Benchmark Survey Update Team
• Call for Applicants: 2006 SSPA STAR Awards for Best Practices

Call for Committee Members

If you are passionate about the service, support and maintenance business, you won't want to miss this opportunity to help shape the future of our industry. Join one of two new high-powered committees comprised of top services talent that will focus on ensuring the successful long-term financial position of technology maintenance and support. The committees being formed are:

• Committee #1 - Measuring the Total Economic Value Creation and the Total Economic Costs of Service, Support and Maintenance.

• Committee #2 - Scenario Planning for the Technology Maintenance, Service & Support Business Model

Visit the SSPA Committee page for more information. Interested parties can also email Trisha Bright , VP Member Programs.

Call for Speakers

The SSPA Conference in San Diego, April 9th - 11th will focus on best practices for service and support. If you have recently implemented a proven best practices for technical support, services marketing and sales, and/or field service, we encourage you to submit a breakout session application. Speaking is a rewarding experience and enables you to raise the bar for all service and support organizations. Visit the conference web site for a speaker application today. The submission deadline is January 6, 2006.

Join the SSPA Benchmark Survey Update Team

Did you know that nearly 250 companies have contributed data to the 2005 SSPA Industry Benchmark Study database since it was launched in May? Due to the overwhelmingly positive response to this one-of-a-kind industry resource; we’re now ready to take this tool to the next level.  Please join a task force of key industry players who will collaborate to shape and prioritize key enhancements to the benchmark questionnaire.  Interested parties can contact us by email at benchmark@thesspa.com.

Call for Applicants: 2006 SSPA STAR Awards for Best Practices

The SSPA STAR Awards for Best Practices recognize companies that have developed, implemented, and benchmarked the most innovative, efficient processes for service and support delivery. Companies that apply for this prestigious award will undergo a rigorous application review by a select industry committee. The application form asks for specific baseline data, a detailed description of the process, performance metrics, returns and benefits, and other information that differentiates their best practice from the rest. Finalists and STAR Award recipients will be announced at the SSPA Conference in San Diego, featuring service and support best practices April 9 - 11, 2006. Download an application form.

Comments? Suggestions? We would like to hear from you. Please email the editor at sspanews@thesspa.com.

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