SSPA Surveys are a great way to gather up-to-date information on support industry operations and benchmarks. This section will feature results from SSPA Instapolls, SSPA News Quick Surveys, and more in-depth Research Surveys.

Available Surveys (username and password required):

• The Costs of Omni-Channel Support:
  A Member-to-Member Survey
  Which channels do you currently use to support your customers? What does each interaction cost? Find out what the costs of omni-channel support are by taking a few minutes to complete this brief survey. Your input is anonymous, and results will be available soon. Take the Survey Now
• SSPA News24x7 Shift Management: How Does Your Organization Measure Up? What is the geography of your support centers? How are the support centers staffed?
  
  Log in to View Results: SSPA News Quick Survey, June 13, 2006

Are you an SSPA member interested in creating a custom survey?
For more information about SSPA Surveys, please contact Shawn Santos, 858.673.3052.