Top 3 Ways to Recession-Proof Your Service & Support Organization

> On-demand webcast available now!

Even considering that service and support has become the economic engine for technology firms, the market downturn is forcing all areas of the enterprise to cut costs and streamline operations in 2009. Clearly, service and support is not immune; we all must do our part to improve corporate profitability.

Now more than ever, service and support organizations should be investigating innovative yet practical ways to reduce costs, streamline operations, improve the customer experience, and create additional sources of revenue.

Join us for this on-demand webcast to hear SSPA researcher John Ragsdale share 3 key ways that service and support organizations can leverage remote-support technology to immediately impact the bottom line, creating a highly productive and customer-centric organization.

At this event you will:

  • Hear the latest trends in services revenue and how service and support is helping companies thrive during a recession.
  • Learn 3 ways to recession-proof your support and service operation.
  • Understand how to leverage remote support to improve the customer experience, reduce costs, streamline operations and increase revenues.

Presenters:

  • John Ragsdale, VP of Research, SSPA
  • Eric Bensley, Customer Solutions, Citrix Online
  • Michael Krieger, Moderator, Ziff Davis

Date/Time: Available now for immediate viewing

> View now!

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