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Manage Costs and Increase Revenue in a Down Economy: Partnering for Success
**Available Now: 60-minute Event is Ready to be Viewed On-demand**
It is unlikely that 2009 is going to be a banner year for anyone: while service budgets are under scrutiny and maintenance renewals become more difficult, customer expectations for better and more sophisticated service continue to rise. But that doesn’t mean the news is all bad. Service revenues have become the economic engine for software and hardware firms, protecting support operations from indiscriminate cuts that would impact customer satisfaction and loyalty. The key to success is finding ways to further streamline operations, as well as increase service revenues.
For many technology companies, the answer lies in strategic partnerships.
Listen to this on demand webcast and learn:
- Why and how support organizations should identify specific metrics and programs needing improvement.
- Why it is critical to engage high-quality service providers.
- How investing in strategic partnerships can allow support operations to not only survive the recession, but actually thrive in this challenging economy.
Presenters & focus areas:
SSPA VP of technology research, John Ragsdale, will present insights into the current economic climate specific to service & support, how services have become the economic engine for technology companies, and recommendations on how to maximize the value of strategic partners.
Mike Serpan, VP of technology for Convergys Corporation will discuss how to deepen relationships with strategic partners and overcome hurdles to outsourcing. He will cite cases of top technologies that have done so and are succeeding in tough times because of it.
Date & Time: Thursday, March 26th at 9am PDT / 12pm EDT
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