Got Wiki-mania? Consider All Your Collaborative Options

> SSPA on-demand mini-cast: watch this 30-minute mini-cast now or on your schedule

The wiki discussion can be polarizing.  Some embrace wikis as the must-have, “next big thing” while others raise valid concerns around security, misleading information and corporate messaging.

Whichever side you’re on, or even if you are undecided, the common denominator is building a sustainable and productive Web 2.0 customer service environment. Today’s best service and support organizations are looking to provide a knowledge-enabled collaborative environment where peer support and self-service provide maximum benefit to customers and the bottom line.

Whether your company is proceeding with or without wikis, it’s important to consider best practices to enable collaboration within your organization and among your customers.

In this 30-minute on-demand mini-cast event you will learn how to:

• Extend support knowledge to customers and partners with superior self-service
• Unlock knowledge lost in wikis, forums and stagnant documents
• Use forums to power peer support initiatives
• Take advantage of your existing wikis, and enhance them by enabling your organization to monitor and manage your message.

Join the SSPA’s John Ragsdale and Web 2.0 pioneer KNOVA and learn how companies are leveraging Web 2.0 technologies to accelerate support and call center operations. We’ll share examples of how you can drive a better collaborative experience.

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