Can Your Support Center Afford Not to Be Proactive about Chat?

*On-demand Webcast Now Available*

> Register and view now

Offering the highest level of support to your most valuable and at-risk customers can be a company's greatest differentiator--especially in today's economy.

Knowing exactly who your customers are and when to connect with them is crucial to maximizing your agents' productivity with the added benefit of reducing incident handling costs. 

Join us for this on-demand event where we will:

• Discuss why support centers should provide value-add service through proactive chat
• Explore different tiers of chat for customer service – which drive positive results, and which can actually hinder results
• Share case studies that demonstrate the actual impact a proactive chat channel has on first contact resolution rates, agency utilization and customer satisfaction

Presenters:

• John Ragsdale, VP of Technology Services Research, SSPA
• Dave Flammia, Director, Proactive Service Solutions, LivePerson

> Launch presentation!