| These On-Demand Webcasts are Limited to SSPA Members Only |
| Produced April 30th 2009 |
The Service 50 for Q1 2009
On April 30th, TPSA announced The Service 50 for Q1 2009. During the webcast, Thomas Lah, Executive Director of TPSA announced our next snapshot of fifty companies, identified some of the trend data the association tracks for our members, and commented on critical observations that were made from this quarterly update. |
| Produced March 12th 2009 |
Managing Services in a SMB - The Value of SSPA Benchmarking**SSPA & AFSMI Members-Only Webcast**
This session identifies the primary reasons peer-to-peer benchmarking should be an essential part of every SMB service operation. Through the use of a case study from Penta Technologies, you will learn the issues and challenges of one company’s experience in collecting useful benchmarking data and applying it to improve their support operations. In addition, key metrics from the SSPA Benchmark Study will be discussed and analyzed.
Presented by Bill Rose, Founder and Vice President of Services Research, SSPA & Chris Slabach, Penta Technologies |
| Produced Jan 29th 2009 |
The Service 50 for Q4 2008
On January 29th, TPSA announced The Service 50 for Q4 2008. During the webcast, Thomas Lah, Executive Director of TPSA announced our next snapshot of fifty companies, identified some of the trend data the association tracks for our members, and commented on critical observations that can be made from this quarterly update. |
| Produced Jan 15th 2009 |
Tracking Effectiveness and Performance with Operating Metrics
*SSPA and AFSMI members only webcast*
This on-demand members-only presentation will review how Oracle uses transactional, financial, and customer satisfaction data to provide industry-leading software support. |
| Produced December 18th, 2008 |
Benchmarking Your Business: How Do You Measure Up?
SSPA and AFSMI members only webcast explores the dynamics of the joint benchmarking tool, current benchmark results, new revisions designed to enhance future use of the tool, and major trends in our industry will be discussed. Key data in the areas of operations, service marketing and sales, financial performance, and customer satisfaction will be reviewed. |
| Produced October 30 2008 |
The Q3 2008 Service 50 Webcast
Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q3 2008, identified some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. |
| Produced July 31 2008 |
The Q2 2008 Service 50 Webcast
Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q2 2008. During this on-demand webcast, TPSA announces a snapshot of fifty companies, identifies some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. |
| Produced March 17 2008 |
The Europe Service 20
During this fast-paced and informative webcast, Thomas Lah, Executive Director of TPSA presented his observations on the European technology services landscape. |
| Produced August 30 2007 |
Best Practices for Developing and Retaining Your Top Technical Talent
This on-demand webcast, reserved exclusively for SSPA members, will explore the most critical points published in the recently-released SSPA white paper titled Best Practices for Retaining Top Technical Talent in Service & Support |
| Produced September 6 2007 |
SSPA Benchmarking: SSPA's Powerful New Management Tool
This webcast is the exclusive online unveiling of a new, powerful management tool for SSPA members—SSPA Benchmarking. |
| Produced February 8 2006 |
Prepare to do Battle: Defending Support Pricing with Point-of-Sale Tools & Training
Join the SSPA and Kotler Marketing Group, the co-authors of the popular SSPA white paper "Defending Support and Maintenance Prices (DSMP)" for a members only webcast on how best-practice companies are responding by arming their renewal teams to defend price. |
| Produced November 29 2005 |
Defending Support and Maintenance Prices
SSPA has developed this special webcast to help you understand the emerging trends that threaten to reduce services revenue growth, margins and company EPS. The research provides effective strategies for defending your prices for maintenance, service and support contracts.
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