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On-Demand SSPA Webcasts: Members Only
| These On-Demand Webcasts are Limited to SSPA Members Only |
| Produced October 30 2008 |
The Q3 2008 Service 50 Webcast
Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q3 2008, identified some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. |
| Produced July 31 2008 |
The Q2 2008 Service 50 Webcast
Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q2 2008. During this on-demand webcast, TPSA announces a snapshot of fifty companies, identifies some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. |
| Produced March 17 2008 |
The Europe Service 20
During this fast-paced and informative webcast, Thomas Lah, Executive Director of TPSA presented his observations on the European technology services landscape. |
| Produced August 30 2007 |
Best Practices for Developing and Retaining Your Top Technical Talent
This on-demand webcast, reserved exclusively for SSPA members, will explore the most critical points published in the recently-released SSPA white paper titled Best Practices for Retaining Top Technical Talent in Service & Support |
| Produced September 6 2007 |
SSPA Benchmarking: SSPA's Powerful New Management Tool
This webcast is the exclusive online unveiling of a new, powerful management tool for SSPA members—SSPA Benchmarking. |
| Produced February 8 2006 |
Prepare to do Battle: Defending Support Pricing with Point-of-Sale Tools & Training
Join the SSPA and Kotler Marketing Group, the co-authors of the popular SSPA white paper "Defending Support and Maintenance Prices (DSMP)" for a members only webcast on how best-practice companies are responding by arming their renewal teams to defend price. |
| Produced November 29 2005 |
Defending Support and Maintenance Prices
SSPA has developed this special webcast to help you understand the emerging trends that threaten to reduce services revenue growth, margins and company EPS. The research provides effective strategies for defending your prices for maintenance, service and support contracts.
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